Lying in Business: 5 Tell-Tale Non-Verbal Signs Revealed

There is too much emphasis in American culture on what people say in business. Focusing only on their words misses much of their meaning. Experts say that 93 percent of all communication is nonverbal. Dr. Albert Mehrabian, author of Silent Messages, found that 7 percent of any message is conveyed through words, 38 percent through certain vocal elements, and 55 percent through nonverbal elements like facial expressions, gestures, and postures. Understanding the full range of communication can help small business owners learn to detect lies and fraud by reading the body language of their customers, vendors and employees.

https://smallbiztrends.com/2017/10/nonverbal-signs-of-lying.html