I’ve been fascinated with Amazon (and devices from them) for years now. So much that I’ve been in the process (a long process …) of writing a book on how this one company has and continues to change the rules of customer engagement for almost every business. And as the years go by, maybe the most fascinating thing about Amazon is that the number of ways they are impacting customer expectations for engaging with vendors grows larger and come faster as time goes on.
https://smallbiztrends.com/2017/09/recent-amazon-lessons-small-businesses.html
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